Could the Zune fail? And if so, what would the product box have to do with it? This is a
of my thoughts on the packaging for Microsoft's Zune and why it may have an effect on sales numbers.
Today is Zune day. The blogosphere has gone crazy with Zune news.
But I’m not going to discuss why social networking sucks, or how DRM
will destroy the very foundations of human existence, or debate whether
or not a gadget can be brown. I’m going to focus on the packaging, not
because everything else has been blogged to death, but because this has
huge implications for Microsoft.


First thoughts. It’s brown. It’s square. And it’s simple. Second
thoughts, what the hell is that thing at the bottom? Third thoughts,
what is this? Granted Microsoft learned from their mistakes,
but I think this is not going to work. Of course I have no idea what is
displayed on the other 4 sides of the product box I cannot see, but if
this is the same way the product will be displayed in retail stores,
then it has serious problems.
For someone who doesn’t know what the “Zune” is, and I could safely
assume that is a large group of the population, this product box means
nothing to them. It has a brand that is unrecognizable and doesn’t even
indicate the slightest association with a portable media device. For a
technology enthusiast, this might look cool since its ultra-modern and
clean, but to someone who might be scared of turning their computer on,
this box has no significance or influence to make them pick up the box
and have a look around the other side, assuming there is anything on
the other side.
The iPod solves this problem by having an image of the device on the front
face of the product box. For even someone who might have never heard of
the iPod, this box will not only tell them what an iPod is (a portable
media device), but show them what the product looks like. So if someone
either knows the iPod name or what it looks like, then they’ll
instantly recognize this box. The Zune misses this opportunity by
assuming consumers already know what they’re looking for, and that is,
a brown box with the Zune logo on it. And that’s a pretty bold
assumption.
The only way this will work is if Microsoft delivers an advertising
campaign that embeds not only the “Zune”, but the brown box into the
minds of every electronic consumer in the world. And that’s probably
what they’ll do. I look forward to the FY07 expense report.